3 min read
The Power of Personalization
When it comes to customer service, personalization is the name of the game.
Could a Chatbot Be Your Answer to Providing Better Customer Service?
By now there's a strong chance you've not only heard of a chatbot, but you've probably used one too.
Think There are Just 2 Stages in a Customer Journey, Think Again
So if I asked you how many stages there are in a customer’s journey, what would you say?